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Strict code of practice

Aspen Estate Agents is a voluntary member of the key governing bodies associated with raisng standards within the industry. These members provide sellers, buyers, landlords and tenants with an assurance that they will receive the highest level of customer service.

The Property Ombudsman

The Assocation of Residential Letting Agents

The National Association of Estate Agents

Tenancy Deposit Scheme

The National Aprroved Lettings Scheme




Complaint procedure

Complaint Handling

Customer Service is taken very seriously at Aspen Estate Agents and in light of this we have a three stage complaints procedure in place.

Stage 1:

Speak to the Manager.

In order that your concerns are addressed quickly and efficiently, we ask that you first raise issues verbally with the manager. Where ever possible, complaints are dealt with with quickly and informally at this stage. It is hoped that in vast majority of complaints can be resolved.

Stage 2:

Please put in writing or email your complaint directed to the manager. A response to a complaint at this stage will be made as soon as possible, in any event, within 10 working days.

Stage 3:

If after this stage the customer is still not satisfied, they can complain to The Property Ombudsmen at Milford House, 43-55 Milford Street, Sailsbury, Wiltshire SP1 2BP.