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Contact Us – Ashford, Surrey

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77 Church Rd, Ashford TW15 2PE

Alex White
Sales Manager
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James Quinn
Business Development Manager
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Clayton Fairman
Senior Sales Negotiator
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Charlotte Lawrence
Sales Negotiator
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Tara Brown
Property Manager
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Izzy Blatch
Lettings Negotiator
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Julie Morahan
Mortgage Advisor
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isuru priyasadisuru priyasad
19:16 01 Mar 24
Great service. Very friendly. Thank you Izzy Blatch
Francesca HayesFrancesca Hayes
11:58 28 Feb 24
First time finding a property to rent for me and my friends (uni students), Aspen helped make it a very seamless experience! They were always ready to answer any questions and made the process very easy to navigate. Izzy was particularly helpful and the reason why we have a nice place ready for us for this year! Thank you!
Ourania T.Ourania T.
11:35 28 Feb 24
Livija KiselyteLivija Kiselyte
11:58 27 Feb 24
There was good communication throughout with Izzy, and was never afraid to answer any questions.
Toby FarmanToby Farman
10:20 27 Feb 24
Very good!
Ricci blackmanRicci blackman
15:19 26 Feb 24
Great service and great team. Clayton was always there to answer any questions and walk us through the process. We are over the moon with the service we received.
danny boyledanny boyle
23:56 22 Feb 24
Izzy Blatch was superb!! so lovely and helped us find what we really needed in our house!
Callum GreenCallum Green
23:24 20 Feb 24
Very helpful
Ethan DenhamEthan Denham
21:08 20 Feb 24
Aspen know how to get the job done. Izzy Blatch consistently delivers the information we need on time and in style. Will definitely be recommending Aspen to any of my family and friends in the future!
Ruby RavnholdtRuby Ravnholdt
19:44 20 Feb 24
Our agent Izzy has been absolutely wonderful and very accommodating. My housemates and I are university students and there was complete communication and clarification when any of us had questions or concerns.
LisaLisa
18:54 20 Feb 24
My process of finding my accommodation as a student was very simple and explained wonderfully to me by Izzy Blatch 🙂 Big thanks to her, would highly recommend!!
Bastian GBastian G
18:19 20 Feb 24
Harriet BorastonHarriet Boraston
16:58 14 Feb 24
Freya KestevenFreya Kesteven
12:48 14 Feb 24
They made the process very quick and easy which is great for students! They are an extremely friendly team and would 100% recommend!
Yasmin MohamedYasmin Mohamed
12:47 14 Feb 24
The estates agents were amazing!! We were slightly confused looking for a Uni house and they answered all our queries effectively and really well. They were amazing!!
Diana ClarkDiana Clark
12:20 14 Feb 24
Izzy was great to work with! She had a keen eye for detail and helped us find the perfect home in no time. Her communication was excellent, always keeping us in the loop. We felt well taken care of throughout the entire process.
Kleyr JardielKleyr Jardiel
22:37 10 Feb 24
Clayton was a superb estate agent, so approacheable and very efficient in responding to any of my queries,from the day he showed me the property in Ashford up to the completion stage. I recommend him and the whole Aspen team to anyone looking for property! Being a first time buyer, I had an amazing experience, no stress at all!
Nicki SayerNicki Sayer
19:09 05 Feb 24
Would highly recommend Aspen Ashford, especially Clayton Fairman who was our consultant. He gave such great advice, allowed us to view our property whenever we wanted, nothing was too much trouble. With his long industry experience and great local knowledge, I wouldn’t use anyone else.
Louise KerrLouise Kerr
11:36 04 Feb 24
A friendly and professional service. I recommend Aspen for their Lettings service.
Judy DarbyJudy Darby
07:08 19 Jan 24
Excellent, friendly service from Chris and Michaela, particularly, who took a great deal of effort to see the purchase through to a happy conclusion. The atmosphere in the office was wonderful, and Clayton and Charlotte took the time to talk to me, to smile and be friendly even though they were not directly concerned with the sale.Thank you, Ashford Aspen: I appreciate your help and highly professional service, greatly.
Robert AtkinsRobert Atkins
15:37 09 Jan 24
Aspens sold my house within 2 weeks of them putting it up for sale in a depressed market. They acted with integrity from start to finish without some of the false sales 'patter' you expect from some estate agencies who just want to get the business at any cost. They advised on a realistic selling price and managed the selling process with absolute integrity through to exchange of contracts removing the stress from the process as much as could have been expected. Their communication was first class throughout the chain and their local market knowledge is first class. I would recommend Aspens to anyone wishing to sell their property in todays market.
Kate DaviesKate Davies
07:06 09 Nov 23
I cannot express enough the outstanding service I received from Aspen Residential. Clayton, Chris and the team were fantastic. I moved over to Aspen from another estate agent and it was the best thing I ever did. The communication and care that I received was second to none. Constantly in contact; keeping me in the loop with progress; nothing was too much trouble. There was a bit of a tricky situation towards the end of my house sale (absolutely nothing to do with Aspen) and they stepped right up and looked after me. An absolutely excellent service. I cannot rate Aspen highly enough! Thank you for looking after me and putting me as the customer first, and for the smooth selling sale of my house. You are the best!
Gemma StocksGemma Stocks
22:36 03 Nov 23
Had a few problems with solicitors and estate agents further up the chain, but Clayton at Aspen handled it all really well and kept the whole chain together and talking to each other. Would recommend
Harjinder MalhiHarjinder Malhi
19:46 03 Nov 23
Clayton Fairman from Aspen , was very helpful during the purchase of my new home. Excellent service from Aspen estate agents from the beginning to end. I would highly recommend them to anyone looking to buy a new home.
Cara BrownCara Brown
16:01 03 Nov 23
I recently sold & bought through Aspens, and can't recommend them enough. We were very lucky to deal with Clayton, who was friendly yet professional and instantly put us at ease about the process.We had some issues with our purchase (Through no fault of Aspens) but Clayton and the team couldn't have been more helpful. Making endless calls to all involved and chasing up the relevant people, communicating with me every step of the way.I would thoroughly recommend Aspens and will definitely be using them again in the future!
Dan KeefeDan Keefe
16:25 02 Nov 23
Massive thank you to Clayton and the team at Aspen, they went above and beyond to help us with our sale & purchase.A very supportive team and would recommend to anybody.Thank you Aspen
Ian WinterIan Winter
16:12 30 Oct 23
I have been very happy with the service received from Clayton at Aspen. I was kept updated throughout the sales process. I was notified of all viewings and of subsequent offers. When the initial sale fell through Aspen arranged new viewings promptly and a new sale was agreed within a week.
Pawel EkiertPawel Ekiert
13:28 13 Oct 23
Friendly and professional service. We have received great service from Tara. Thank you. We would highly recommend Aspen Ashford
sonam tsomosonam tsomo
14:42 05 Oct 23
Aspen Residential service is fantastic, especially Mr. Fairman. We value your support. You support us throughout the entire process and made this happen today.If anyone is looking for sweet home then Mr Fairman is the ideal person to contact. He is excellent at taking ownership of his action and reassuring the client. He never disappoint and highly passionate about his profession.
Artwell NjungaArtwell Njunga
13:09 04 Oct 23
The team at Aspen was very helpful throughout my tenancy. Great team to work with. Thank you.
Denis CarrollDenis Carroll
11:53 28 Sep 23
Kevin SwinburnKevin Swinburn
12:53 27 Sep 23
Great friendly service from Clayton at Aspen of Ashford. Sale has gone through smoothly. Always keeping us updated throughout the sale. Would highly recommend Aspens. Thank you for all your help.
pargan bhattipargan bhatti
17:45 25 Sep 23
Good professional service
Brian NelsonBrian Nelson
14:54 25 Sep 23
Aspen residential services gave a really excellent and professional assistance when selling my property and buying my new property.Could not be any happier.Good job done.
jack Grayerjack Grayer
08:03 20 Sep 23
This was the first time I have sold a house. Claton and the rest of the team handled all the details and arranged a solicitor for me and the sale went forward without a hitch I have no hesitation in giving them full marks. Jack Grayer
James ColebrookJames Colebrook
14:48 19 Sep 23
Clayton was fantastic in keeping us informed when buying a property with him. It wasn't the easiest chain to progress with but he kept on top of it very well. Would happily recommend and if we sell while he's still working Aspen will be first on our list to talk to about it
Joseph MichaelJoseph Michael
15:52 01 Sep 23
Peter WinterPeter Winter
16:10 30 Aug 23
Just to update my review of 2 years ago. I’m still using Aspens to let my property. Cameron took care of finding new tenants for me and Tara organises and sorts everything. They do a really professional job and I’m delighted to leave things in their very capable hands.I have used Aspens to let my maisonette in Ashford Middlesex for quite a few years. I have always found them to be helpful, friendly and professional. If there have been any issues with the tenants Aspens have got onto it immediately. I would recommend their service to anyone thinking of letting a property.Just to add the tenant that had been in the premises left recently. I cannot say how brilliant Aspens were in the whole process of updating, compliance, redecorating and finding a new tenant. A massive thank you for all your help.
Joshua EveleighJoshua Eveleigh
18:16 23 Aug 23
Clayton and the team at Aspen were amazing throughout. They secured us a sensible buyer, kept us updated regularly, spoke with our buyer, estate agents and solicitors within our chain to keep us reassured all was running smoothly. If you're looking to sell your home, I'd highly recommend getting in touch with Clayton. Best, Josh
Lisa SharpLisa Sharp
14:10 22 Aug 23
I can't recommend Aspens enough. I knew several years ago I wanted to sell and that they were the firm to go through when the time finally came. They are honest, down to earth, and supportive throughout. James was an absolute star during my will I sell, stay or rent phase. When I finally came to sell this year I knew that they were the only agent in town for me. James was right off the starter block. Came around to assess and discuss again, got it listed quickly and got his top colleague Clayton on it to get the sale going. I knew then that I had chosen the right firm. Clayton moved mountains to get viewings in and generate interest. He got me the right people to buy the property within only 2 weeks of viewings. He has always gone out of his way to keep me posted and the potential and actual buyers posted on the progress and with his straight talking, honest, friendly and thorough approach and 37 years of industry knowledge he is more than a safe pair of hands. Throughout nothing was too much trouble. I picked up the phone with questions about mine and onwards viewings and he was there to support. I know he takes great pride in his personal touch with his clients and those looking to buy. Taking care to build relationships and understand requirements. I can't thank the team enough. From starting off a few years back with James to selling through Clayton.If you value honest, straight forward and thorough sales or letting agents and want experienced agents who know the pitfalls and manage these out early on then there is only one agent in town. Don't hesitate to call James or Clayton at Aspens. They're the best.
Steve OwenSteve Owen
13:38 14 Aug 23
Amazing friendly proactive and professional service from Clayton Rob and Chris .The experience I've received from Aspen is I would confidently recommend them to look after your needs when buying and selling .I met Clayton at the Ashford office to discuss selling my mother in laws house in Hanworth . My impression was that he was very knowledgeable about the area and reassured me that he would be able to sell the property quickly . This was great news as we had already found a new property for her.Within 2 days we had 5 viewings with 3 offers .My ultimate respect for Aspens came when the first buyers pulled out after 2 weeks.Clayton is proactive and immediately reassured us that the property would be sold again quickly. 2 days later we had 4 more viewings and 2 offers .Each morning I had a phone call with updates .My overall impression of Aspens is that they really understand the stress of selling and buying properties puts on their clients and do their utmost to alleviate the pressures .My ultimate compliment is I will definitely be using Aspens to sell my property .Great service !
Roger HavilandRoger Haviland
18:46 04 Aug 23
I was very impressed with Aspens estate agents in Ashford.Their hard work & positive attitude was very refreshing in this day & age. Especially Clayton Fairman who kept me fully informed throughout the whole selling process. Nothing was too much trouble for him.
joan Smythjoan Smyth
12:07 03 Aug 23
As a first time buyer I wasn't sure about some of the processes needed to buy a property. Clayton was amazing, he was more than happy to guide me and answer any questions. Wouldn't hesitate to recommend them, thanks again.
stuart tomkinsstuart tomkins
08:01 03 Aug 23
After using another local Estate Agent without success we moved to Aspen.We were delighted with the service and professional approach we received from Aspen and would recommend using them to anyone .Our sale was not easy to handle but Aspen dealt with all the issues that were thrown up during the sale process ensuring that we were kept informed often on a daily basis.Thank you to Clayton and all the team at Aspen Residential Services for your hard work .
Carl MawCarl Maw
12:02 02 Aug 23
Clayton from Aspen Residential was superb. Allowed time when viewing properties, figured out what we were looking for pretty quickly. Throughout the process of the purchase kept parties up to date and applied logic and persistence where necessary to keep things moving along. A reassuring presence in what can be a very stressful time
Mike SpinkMike Spink
14:54 28 Jul 23
I have been very happy with the Lettings service provided by Aspen. They deal with all of the "onboarding" process for a new Tenant which makes it much simpler for me ! All of the team members have a strong work ethic, but special thanks go to Tara Brown who takes ownership of any issues, makes sure they are resolved and keeps all parties informed on a timely basis 👍
Magda CedMagda Ced
13:44 12 Jun 23
We have just purchased our first property with Aspen Residential, the process was very stressful for us, as first time buyers, we didn’t know what to expect, but with a great help from Clayton Fairman, we have managed to successfully complete it.Mr Fairman reassured us through the process, kept us informed, helped us to find mortgage advisor and solicitor ( both of them very helpful).Thank you for your help and guidance Clayton.
Karim KhwajaKarim Khwaja
15:48 27 Apr 23
Clayton has been such a great support walking us through the property purchase process every step of the way. He kept us well informed and handled every aspect of the sale very professionally. Excellent customer service and very reliable. Would highly recommend Aspen Team!
Claire TaylorClaire Taylor
15:03 24 Apr 23
I would 100% recommend Aspen to sell your property. The valuation was spot on.They showed many people around our property & were professional, approachable and totally on the ball at all times.They recommended an amazing Solicitor who was more than super efficient.Clayton & Robert have showed Aspen to be of a very high standard of Estate agents and great Humans too.
Kate PowellKate Powell
09:24 14 Mar 23
The team at Aspen where both friendly and professional. Their advice proved to be invaluable, in terms of the price we should ask and how best to present our property to the market. Once we had secured a buyer we had weekly updates on progress until completion. Thank you James and Clayton.
Anne JohnsonAnne Johnson
10:35 08 Feb 23
I bought my house through Aspens. Clayton was extremely helpful through the whole process. Always available to help with any questions. Best estate agents I have used. I hope I won't be moving again but if I do need to in the future, I will use Aspens.
Anna OliverAnna Oliver
12:05 04 Feb 23
We have received great service from Clayton who works for Aspen .Right from the very start he was on the ball with us , he handled every aspect of the sale in a very professional way .He made it look easy even though for us it seemed very difficult.Well done Aspen we will recommend you'll to others in need of a house.ThanksANNA & AUBREY
chris mcallanchris mcallan
19:55 25 Jan 23
Robert and the team looked after us following an unsuccessful time with another local agent. Aspen were professional from the start, acting with honesty and with excellent communication. Robert kept us up to date with viewings and feedback, as well as providing excellent recommendations for local solicitors. They couldn’t have been more accommodating.
Lynn BullLynn Bull
13:02 21 Dec 22
Aspen have been fantastic from day 1. All members of staff encountered have been helpful, friendly and professional. A special mention to Clayton who now feels like a friend rather than an estate agent. He managed to sell my house on the first viewing and has since answered all my questions promptly and courteously. My husband and I would highly recommend Aspen.
Sonia LloydSonia Lloyd
21:40 14 Dec 22
Exceptional service from Aspen. From the first viewing to completing today in the quickest time ever. Clayton was so helpful, informative and efficient. He even put me in touch with a fantastic advisor who really made mortgages understandable and work for me. Between them both they have made the whole process simple and straight forward. They really worked hard and together to make this happen.I would highly recommend Aspen. All the staff were all so friendly and aware of what was going on. They were on the ball and were genuinely such lovely people. I am so happy I walked into your shop that day. You made buying a house so quick and easy. I have been kept updated daily throughout. (Something I would never have thought was true before)Thank you all, especially Clayton you made this all possible for us.
AliceAlice
14:24 29 Nov 22
I have recently sold my property through Aspen, the team are great especially Robert who was so personable and empathetic all throughout the selling process of our house. He helped us secure a good price on our house and find good buyers which waited for us to find a place for over 7 months ! We cannot recommend you highly enough!
Sonny NaudiyalSonny Naudiyal
23:19 07 Nov 22
Mr Clayton was excellent to deal with. Very easy to get on with always on hand to answer any questions.He knows the local area like the back of his hand.He was professional at all times and wasn't "smarmy and slippery" like some other estate agents. He always communicated very promptly with all relevant information. He was always very professional, friendly and knowledgeable. Would highly recommend…..thanks for your dedicated work Aspen ashford team.
Wendy Fabian-PhyallWendy Fabian-Phyall
15:39 15 Oct 22
Used for our previous house move over 9 years ago, we went back to Aspen for our new move and weren't disappointed. All the team were very professional, yet personable with our "challenging" sale. Highly recommend Aspen Residential and Carla was first class with her communication, persistence and support! Thank you.
Julie WardJulie Ward
10:18 22 Sep 22
Clayton kept me informed on the sale of my parents' house and the buyer status throughout the transaction. He was easy to get hold of and was always quick to respond to queries. Fortunately there were no major delays with the sale but I am confident that Aspen's would have done their best to address problems if they had arisen.
Trish BosmanTrish Bosman
07:39 26 Jul 22
What an amazing team, from the moment we met Robert he took care of our house sale. He kept us informed every step of the way.After meeting 4 estate agents, Aspen and Robert were the best choice. If we could give more stars we would, thank you.Trish & Steve
Joe SaulleJoe Saulle
12:51 21 Jul 22
Aspen promised us a lot when I approached them and they more than delivered. Their expertise, reach and professionalism are outstanding and I would highly recommend them to manage your sale. I'd like to use this opportunity to thank them for their support and patience (with me). Great job, great team and a great sale! Thanks a million! Joe
Marvel MakhubeleMarvel Makhubele
08:55 09 Jul 22
Clayton is truly the best agent out there. 100% recommend. He cares, not about making the sale, but about you as a buyer, and make sure to keep you informed every step of the process. and always available to answer any questions you might have. I wish everyone could have an agent like him.
Ellie MitchellEllie Mitchell
17:31 05 Jul 22
I am extremely happy with the level of service and care Aspen have provided as an estate agent. I dealt with Clayton, who was nothing short of amazing. I would highly recommend!
Michael SamouelMichael Samouel
16:54 01 Jul 22
My 92 year old mum and myself, her daughter, could not have managed without the help of Aspen, in particular Clayton, who couldn't have cared more in making sure that we understood each process of the selling of mum's property and the buying of her new flat. We both feel that he went over and beyond his role as an estate agent and feel eternally grateful that we had him on our side with all the legal/paper work that is required. He kept us informed every step of the way and nothing was too much trouble. We would certainly recommend Aspen to anyone wishing to sell their property. Many thanks indeed.
Roy BarnesRoy Barnes
10:47 01 Jul 22
***RECCOMENDED***We sold our house with Aspen at the start of 2022.Aspen are a smaller but very knowledgeable local estate agent who have a unique approach to how they deal with their clients. I found when comparing with other agents, I felt pressured and was being upsold items I clearly didn't need and quoted ridiculous prices as a result, however when Aspen came in they relaxed us immediately with explaining everything in detail so we understood what we was getting.When the house was on the market we was called by an agent and notified automatically by text when the booking was confirmed. An agent would always call us back the following day with feedback too.Once our sale was accepted we spent some time looking for another property which Aspen was very patient with and helped keep our buyer happy by updating, them by letting them where we was in our property search as it took a little longer than usual. That really took the pressure off to allow us time to focus on finding a home that we right for us.While we was waiting for surveys and legal tasks to go through Aspen was always there to hold our hand every step of the way. If we was unsure about some of the terminology or procedures Aspen would be happy to receive a call from us to go through it which really took a lot of the stress away from us.I cannot recommend Aspen highly enough. Especially Clayton who has been amazing to deal with from start to finish!
Niamh RobinsonNiamh Robinson
17:44 09 Jun 22
Can't thank Clayton enough for everything he did. We are completing soon and all arranged with him. Perfect service, completely open and up front about everything even when our side needed a kick as we were being slow. He was courteous throughout and explained exactly what we needed to do to keep the process moving.An all around gentleman from start to finish especially as this is our first home. He also facilitated talks between the owners and ourselves to organise measuring and helpful info.Look forward to collecting our keys soon and would recommend him and the team to anyone.Thanks again!
Blind Girl 101Blind Girl 101
12:31 17 May 22
We did our research of estate agents in the area over a few months, Aspen were the most consistent with their valuation of the property but were also honest. We found that their price and length of contract was reasonable of 8 weeks. Due to strong communication skills and feedback visible to us we were able to sell the property within 3 weeks of listing. Since property sold and working to wards exchange and completion, Aspen have been very communicative and ensuring that all parties involved are on the same page. This has been excellent and proved to be valuable as without Aspen being so proactive we would ahve found more delays. It appears that between sale and completion we are looking at 6 months which is speedy despite a chain.Thank you so much
Nichola BarnardNichola Barnard
15:14 27 Apr 22
AMAZING 5 Star!!!I cannot stress enough how going with a reputable and supportive estate agent like Aspen is important to the buying process! This was my first purchase and it was all so new to me! Carla from Aspen really did go the extra mile to ensuring this was as much of an easy process for me as possible! She went far and beyond from arranging viewings on weekends/ evenings, (which was more than three times as I really wanted to make sure!) staying patient and understanding with me, to even supporting me throughout the whole exchange and completion process. Hopefully not soon, but when I do move on, I will definitely just call Carla and buy with her again!Another lovely touch was being able to call Aspen and if Carla was not in, being able to speak to any member of the team regarding my property. This shows to me as a customer that they are all up to date and on the ball with each other, working simultaneously, and just comes across as a caring supportive team!Thank you again so much!! I look forward to giving you guys a call when the works are all done to see the progress!Nichola 🙂
Cheriese HawkerCheriese Hawker
10:35 22 Apr 22
Excellent communication from the friendly and helpful staff - Had so much reassurance and help at every stage. Really went the extra mile for us and we could not have asked for a better service from Aspens.
Nikki BarberNikki Barber
20:10 31 Mar 22
Really helpful, reliable and always went the extra mile. It was a pleasure to deal with them and I'd definitely use them again.
Alun WilliamsAlun Williams
14:58 29 Mar 22
Aspen and Carla have been excellent, selling our place in very difficult times.Always informing and advising along the way I would recommend highly.
rashidkatsrashidkats
10:04 25 Feb 22
We had a great experience working with Aspen and managed to complete our purchase within the timescales we had set. Many thanks to Carla in particular as she was very supportive throughout.
Saulius SlizapasSaulius Slizapas
22:30 22 Feb 22
Cleyton has been great help when it came to selling us the house. The communication we had with was great and very professional.Would definitely recommend!!
OksanaOksana
22:55 17 Feb 22
Aspen Residential has a highly professional team that is capable resolving any unpredictable complications and situations with our house sale.Thank you to James, Clayton and Karla for your hard work.Huge thank you to Clayton for your reassurance in difficult situations and always keeping your word, such a real gentleman.I would highly recommend Aspen Residential.
V BoseV Bose
14:50 09 Feb 22
The Aspen team is very professional and helpful. Chris thoroughly explained everything what happens when renting out your property; and he also answered all our questions patiently. The whole process was smooth and his team was very helpful in making sure that everything is ready before the tenant moves in. Easy communication and excellent service.
Edyta WalczakEdyta Walczak
17:27 07 Feb 22
I highly recommend Aspen they have been amazing with our property journey . Everything from viewings to the final contract signing has been on time and our agent Chris Cotton has been especially brilliant with any problems or queries .
Grant CooperGrant Cooper
17:35 23 Dec 21
I had previously let my property privately, however, this year I decide to let it through an agent. I initially spoke to several agents in the local area and Aspen was one that I shortlisted to meet at the property. Chris Cotton from Aspen was the only agent that produced evidence of successful lettings that he had managed that were similar to my property. This gave me the confidence in his valuation and ability to get the right rental income and tenants. I always felt that Aspen had my best interests at heart, and from instruction through to completion I was blown away by the service provided. Letting a property will always throw up challenges, however, any that arose were handled with the upmost professionalism and I was able to take on new tenants within two weeks. I would absolutely recommend Chris Cotton and the Aspen team.
Lulu BartlettLulu Bartlett
14:15 23 Dec 21
I was having troubles getting a place due to my circumstances but aspen were very approachable and professional. I received lots of help and guidance from Chris, would highly recommend this agency. Myself and my daughter finally have a place to call home.
Zip 360Zip 360
11:57 15 Dec 21
Great service throughout! Clayton was very professional and always on top of things that needed to be done to get the job done as smoothly as possible
Miriam BMiriam B
21:11 30 Nov 21
Brilliant customer service and support for me as a first time buyer, I could not wish for better. Clayton is amazingly organised and detail oriented, very responsive and happy to help with all your first time buyer’s worries and questions. Aaaand here I am!! 🙂 Well Done!!!Miriam.B
Melissa PatelMelissa Patel
12:07 30 Nov 21
Clayton was an amazing agent who supported me in the whole buying process. He kept me updated and informed every single week and when it came close to exchange and completion, Clayton was on the ball with chasing the seller/solicitors. I can't thank Clayton enough for all his help and will be seeking his/Aspen's help in the future 🙂
Jourdan ProttsJourdan Protts
11:55 02 Nov 21
Tara has been absolutely brilliant throughout and has always responded to emails and calls quickly and in a professional manner. The move has been smooth and Tara has supported with any issues straight away and has provided updates promptly. When Tara is unavailable, her colleague Chris has been just as brilliant and has always followed up. Brilliant service and provided me with a superb experience with estate agents compared to the past! Aspen is a great company and have made us feel looked after as tenants.
Kumar DavinderKumar Davinder
09:01 19 Oct 21
As a first time buyer I looked at different properties from different agents but I fell in love with a property at Aspen sales and lettings.Clayton Fairman showed us around the property and we couldn’t have been more happy with his service.From the beginning to end of the process Clayton went above and beyond to help in any way he could and was always there to answer an questions or queries we had.His service was absolutely amazing he was so professional throughout the whole process.
Peter ThompsonPeter Thompson
00:40 25 Sep 21
Clayton was extremely professional, friendly and helpful.He was always prepared to get involved if the conveyancing process was getting a bit sticky.Clayton helped the process go through fairly smoothly that might have otherwise been quite stressful
Jamie FordJamie Ford
11:42 21 Sep 21
Clayton was a pleasure to deal with from the start and made us feel completely at ease, which being our first property made the whole process so much nicer to go through.He was always on hand when needed and was very active in helping us retrieve information from solicitors etc.I really couldn't rate Clayton high enough, very very approachable from start to finish.Thank you for helping us on our first home journey!
RiannaRianna
11:35 07 Sep 21
Clayton was brilliant throughout the whole process of me purchasing my property. He continually kept me up to date on what was happening, was super friendly and helpful the whole way through! Cannot recommend Clayton and Aspen more, will definitely be using them again in the future!
Richard ClowRichard Clow
09:52 10 Aug 21
Thank you Aspen! A great company to work with who kept their cool even when we didn't!. A truly professional service offered by a great and dedicated team. My thanks especially to Clayton who definitely moved heaven and earth to get us moved. Highly recommended to anyone looking to move / buy.
mix_nash_ trimmermix_nash_ trimmer
12:56 08 Aug 21
A very good experience, had a bit of a misunderstanding due to the neighbour in the process but aspen was very professional and sorted it out for me and made sure we grew an understanding. I have been renting for almost 5 months and it has been a very good experience and they have very good communication and are very helpful, hopefully the relationship continues because it's a good 1. Kudos to Keith Howard, Tara brown and Chris Cotton ... appreciate everything you guys have done ✔ ????
Hubert pauloHubert paulo
15:16 23 Jul 21
It's a great place to start with. Awesome staff. Me being a first time buyer it was a great experience compared to the other agencies.I am on my way to getting my first house thanks to Aspen
Vincent OtiecoVincent Otieco
10:51 16 Jul 21
Been with Aspen for 7 years. All my concerns has been attended promptly. Thank you for the excellent quality of service. To All employee, especially to KEITH HOWARD, Thank you so much..
Adrian ElliottAdrian Elliott
10:05 16 Jul 21
The best agency I have dealt with, always prompt friendly and professional service. Always willing to go the extra mile when such as in emergencies, being locked out ect.I thoroughly recommend them to anyone wanting to rent a property hassle free.
ranarana
22:16 28 Jun 21
Outstanding service from start to finish. Felt supported the whole way through, will definitely be recommending to others. Cheers Clayton!
Nick LyonsNick Lyons
13:04 11 Jun 21
Having experienced two local agencies i can honestly say that they were quite different in every way. If you are looking for an agency to provide a courteous and professional manner every step of the way look no further than the people in Aspens. Thoroughly recommended.
Conor DonnellanConor Donnellan
10:59 28 May 21
I was a tenant within a property managed by Aspen Residential from Dec 2019 to May 2021. The property that I rented unfortunately had a number of issues due to age, but any issue which was raised was dealt with promptly by Aspens, namely Keith and Tara. Throughout the whole process of moving in, living at the property and moving out, Keith and Tara have been extremely professional and helpful in making sure issues were dealt with swiftly to ensure stress levels were kept low in an already stressful situation with the pandemic. I would highly recommend any tenants in the Ashford area, consider renting a property through Aspen's and you will be sure to get a fantastic service from Keith and Tara. Thank you both for everything you have done.
Chander PChander P
09:43 27 May 21
Had a wonderful experience in dealing with Aspen selling one of my properties and found them very professional. I wouldn't hesitate dealing with them again in the future. Thanks to the whole team at Aspen.
Thomas SpinkThomas Spink
12:31 24 May 21
Very pleased with the quality of service from the lettings department at Aspen Residential. The team worked hard to find a suitable tenant and complete the formalities - I was kept fully informed throughout. I have no hesitation in recommending them to other landlords/landladies and will use them again when the need arises.
Marcus JonesMarcus Jones
14:07 09 Apr 21
The letting agency is so professional and warm when dealing with prospective clients and home viewings - we had a wonderful encounter with the letting manager at Aspens lettings name Mr Keith Howard. He was very kind, patient and most importantly, professional at what he does, he has a level of sympathy for certain prospective clients but is very straight forward and up front as to what the terms are, what links to follow to complete referencing and so on. Everything was very comprehensive and efficiently laid out to complete. We cannot thank him, the landlord or the letting agency as a whole enough for their patience, acceptance of our application and assistance to make this all happen. Thank you Mr Keith; and to those who are home seekers or those looking to rent, you cannot find a better place than this letting agency.
Luis IzquierdoLuis Izquierdo
16:46 08 Mar 21
I am currently in the process of renting a property through aspen residential.My experiences of estate agents has not been good in the past but was delighted to have a agent in “Keith Howard” who was as invested in moving me and getting me sorted as i was. The whole experience has been made so easy and would definitely recommend Aspen Residential and Keith to anyone considering renting.
Tom JohnsonTom Johnson
09:04 05 Mar 21
I had the best experience with Aspen. After working with countless other estate agents I came across Keith who provided the highest quality service for me from start to finish. Viewings were quickly organised in-line with CV-19 guidelines and the presentation from Keith was immaculate. Within 6 days of viewing my property, I was picking up my new keys and moving in. This was the speediest process I have ever encountered when moving home and this was all down to the responsiveness of the Aspen team. I would highly recommend using Aspen to support you with local house searches as they made it the easiest and smoothest transition EVER. Thank you Aspen and Keith.
Shelina HetheringtonShelina Hetherington
17:20 02 Mar 21
Keith and Chris at Aspen lettings have been fantastic. Always available to talk to, very friendly and cant do enough to help. They advised on the refurbishment of my property and had a tenant for me fully checked , all proper documentation, regulations followed etc within a couple of weeks. As an additional plus point Keith has an excellent singing voice!
Ryan BurgessRyan Burgess
10:32 26 Feb 21
Since the first call to book a viewing in, Keith and the Aspens team have been very professional in what they say and how they deliver their service. Keith has been a star throughout the process and I would highly recommend him and Aspens to anyone. Keep up the good work
Brian WestonBrian Weston
09:33 15 Feb 21
I've worked with Sally on two moves now and she has been excellent both times. Clayton also did a fine job finding me a buyer. I highly recommend Aspen and would happily use them again if I hadn't moved out the area this time!
CJoJoKelCJoJoKel
21:26 26 Jan 21
I recently sold my property with Aspen Residential and the service from start to finish was superb. I met with James who valued our property, took lovely photos, arranged lots of viewings and sold our house for more than we thought we would get. James listened to what we wanted in our agent and kept in contact right through to completion. I would definitely recommend Aspen Residential to anyone looking to sell their house in Ashford and Staines.
Brian GravenorBrian Gravenor
13:05 26 Jan 21
I was very pleased at the efforts that the team at Aspen made to sell my father’s home in Ashford. They kept me regularly updated and reassured me that they were working throughout the lockdown. The sale from start to finish took less time than I expected. Their high level of customer service means that I will thoroughly recommend them above other estate agents.
DrewielondonDrewielondon
10:53 25 Jan 21
My experiences of Estate Agents in the past have been at best adequate and at worst horrific. Although I own another property, I had to move from the property quickly due to personal circumstances. Aspens sourced a rental property that was suitable, arranged an immediate viewing with no high pressure selling! Keith Howard, the Lettings Manager is the ultimate professional and ensured that he personally managed the whole process. It was seamless. I would recommend Aspen's to anyone, they have certainly changed my warped view of Estate Agents. If I sell the other property that I own later this year I will certainly ask Aspens to assist me in that process. Exceptional service from a Company with high standards and ethics.
Shamsah LakhaniShamsah Lakhani
15:15 04 Dec 20
I was house hunting that's when I spoke to Sally from Aspen Residential.She was very professional and patient, since we are first time buyer and had loads of questions and hesitations, Sally was always there to guide and help us through the house purchase.Finally we have bought the house I love and thanks to Sally and Aspen for helping through the process and making it so easy for us.Would highly recommend Sally and Aspen for the amazing service provided.
Kerry RichardsKerry Richards
09:05 15 Nov 20
Aspen have been very honest and reliable, they have always returned all of my calls/emails very quickly. They have given me lots of reassurance, they have treated the sale of my property as if was the most important one on their books even though I know they have many more. I can't recommend them highly enough.
Kate KeenaKate Keena
11:33 31 Oct 20
I’ve let my property with Aspen for several years. I’ve found then very conscientious and trustworthy. They offer a convenient personal service from their Ashford office and have always gone out of their way to meet my needs. They tent to find good tenants and offer good value. I would be very comfortable recommending Aspen to any new clients
Heleni ManikasHeleni Manikas
10:42 30 Oct 20
I’ve known Keith Howard for a long time, he has helped me with letting/managing my flats. Both my husband and I are extremely impressed with his professionalism and proactive attitude.As a professional Keith came across as someone who knows the tricks of the trade and as a human being he is very courteous. Easy to talk to, good at listening to his clients, easily available, and at all times quick at returning our calls or to respond to our queries. Above all, Keith is someone who makes it a point to help you meet your purpose rather than just fulfilling his goals.I strongly recommend Keith Howard at Aspen Residential Services!
Daljit PablaDaljit Pabla
17:38 15 Sep 20
We had great service from James and especially Sally. Sally was very professional and very efficient. She responded very quickly to emails and helped us to get our 1st home. It took longer than expected but she did everything in her power to complete the sale.Sally helped us to achieve our dream and it wouldn’t of happened without her help and support. Aspens are brilliant and we would highly recommend them to anybody.
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