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From start to finish Aspen made the home-selling process smooth and as stress-free as possible. Their deep market knowledge, excellent communication, and strategic approach helped us sell our house at a great price. They handled everything with professionalism and care, and ensuring every detail was taken care of. If you’re looking for a dedicated and trustworthy real estate agent, Clayton is the one! Thank you for an outstanding experience!
Clayton was very helpful, especially when our chain broke down. He worked hard to find us another property and ensure that everything went smoothly.
We had a great experience with Aspen Estate agents. We sold our house through Aspen and I have to say it was a very smooth process all the way.They were fabulous right from when Alex visited our property to take on the listing until the close of sale. Caitlyn was our agent and she communicated with us frequently through out the sales process. The charges were reasonable for the services provided and we would have no doubts to recommend them and do business with them again in future.Top work guys and keep up the good work..!A+++ top ***
I just wanna start of by saying thank you to aspen they are amazing I was dealing with Caitlyn and Alex from Ashford office and thay made moving house so easy I would definitely recommend so professional and I was kept upto date every step of the way so a massive thank you to ALEX AND CAITLYN
My husband and I dealt with Clayton on two properties. We lost the first property when our buyer lost interest and pulled out before exchange. Clayton is top notch with his respectful and approachable manner (both to the owners of the houses we viewed and to us as viewers), his interpersonal skills, his knowledge and professionalism and appropriate humour...and definitely the smartest dressed man in Ashford! He kept us motivated (we had a very difficult buyer) and was excellent at updating us and keeping in touch and we shall genuinely miss his friendly phone calls now that the sale is completing next week! Thank you Aspens and Clayton in particular.
This was my first time renting out my property which meant that I was completely clueless. I had first met with Steven from the leasing team, who had informed me of all the details which included the work the property required, what certification i am required to obtain,ect. Within a week of speaking to Steven I already had viewings (this was even before the property was advertised), and shortly after tenants were found. The team at Aspen go above and beyond for their clients and are always willing to advise where they can. I couldn’t recommend Aspen highly enough, they’re a great team and they are VERY patient.
Absolutely brilliant estate agents. It's been a long journey and they have supported me 100% all the way. Clayton has been there looking after my interests since day 1 right up to exchange. Liaising with my buyer's, our solicitors and myself. He was wonderful in keeping me informed and positive. Would definitely recommend Aspen as your estate agent of choice. Thank you Clayton and colleagues.
We're very happy with the service we received from ASPEN when we recently bought our family home. Mr. Clayton was incredibly helpful throughout the entire process, from our initial viewings to the final closing. He was always available to answer our questions and provided valuable insights. We highly recommend ASPEN to anyone looking for a dedicated and supportive estate agent.
After a separation trying to find a property that not only is suitable for my child, it needs to accept a dog! Very tricky! I have dealt with numerous estate agents who did not care at all and I was thrown to the side as I am not an easy commission. I dealt with Steven Wilson from Aspen, who helped me straight away, understanding my situation and found me the perfect property 🙂 customer service is 10/10 throughout the whole process and instead of tears of stress, it is tears of joy! I would highly recommend using Aspen!
Great service on finding a tenant, immediate visit out to property, good advice, sorted out problems on access and photos, quick referencing, quick turnaround during Christmas incl finding garden team and cleaning team and getting keys to them during the Christmas closing of the office, did the impossible with less stress on me!
They accepted my offer but at last minute they gave to other people. We complain to every where about them.They are the worst agent ,don’t go ASPEN for property .
Really helpful from start to finish and such a great personal touch. Caitlyn and James couldn’t be better, even when things went sticky for us they provided plenty of support which eventually got us over the line!
We have used Aspen to sell three properties over the last few years and they were great! Particular thanks to Clayton and James for the last one, they have the patience of saints! Great all round service, thanks!
We are very happy with Aspen and especially Clayton Fairman is taken care us at every stage . Excellent communication /status update at timely manner . We strongly recommend Clayton and his team . Wishing you all the best .
We had a very pleasant experience throughout the process with Caitlyn from aspen estate agents. She was of great help and very prompt with all the queries .
Caytlin did such a good job in finding us a house that worked for us. She did an amazing job in putting our offer to the sellers and having it be accepted. We were very pleased with the service throughout and had good communication with Caytlin through the whole process.
We used Aspen for the recent sale of our house, we found them to be very professional. Caitlyn, Clayton and the team were quick to get a new offer in when our original one fell through, and therefore kept our chain in place. Caitlyn's service deserves a special mention - she was informative, honest and reassured us throughout on what is always a stressful experience. Caitlyn worked hard to ensure that everything went through smoothly, and was always on hand for advice and guidance. She really understood my anxieties and I feel that made a big difference to the kind of service we received - we are really grateful for Caitlyn's work in us being able to sell our previous home and move in to our new home. Thank you!
The team at Aspen Estate Agents really have all been wonderful. They got the balance right between being friendly, relatable and personable whilst still being respectful, efficient and professional. With all the delightful comings and goings to our house, these lovely estate agents became more like our extended family in the end - we can't recommend them enough. Thank you one and all.
Used the services of the Aspen Englefield Green Branch a few years now. Incredible team (Duncan, Paul, Izzy etc), they are top professionals.
As a first time seller of my home of 30 years, Aspen were the most helpful & friendliest estate agents I could've asked for.They made the whole process as easy as possible & we're always on hand for any questions I had.The whole team put in 100% effort to help sell my home, from the photos that showcased my house to the potential buyers they brought for viewings, whilst keeping me in the loop the whole way through.I could not recommend the Ashford team highly enough.Thanks everyone
Very impressed with Aspen. Caitlyn and the team managed to sell our house in a very challenging property market. Caitlyn herself needs special praise, showing extraordinary determination in coordinating buyers, sellers and solicitors to achieve a great result!
I've experienced terrible customer service. The staff clearly need better training on how to communicate with clients. I’ve been dealing with an issue since I moved into my house, and even after a month, I’m still battling with them to get it fixed. This problem dates back to last year, and they’ve made no real effort to resolve it. I would not recommend them to any future tenants.
Always a pleasure to deal with Aspen. Caitlyn was amazing throughout the whole process and always there to have a chat and talk things through. Thank you so much for your help and will always recommend. ⭐️ ⭐️ ⭐️⭐️⭐️
For the last 10 years I’ve had the pleasure of working with Aspen Sales & Lettings, and I couldn't be happier with their service. Their professionalism and expertise have kept the process of letting out my property seamless and stress free.They handled all aspects of the letting process efficiently with timely communication.With special thanks to Tara, I was always confident that my property was being well managed. I highly recommend them for anyone looking for a trustworthy and efficient lettings agency!
Aspen Estate Agents have been amazing right from the beginning when Alex came to value our flat, through to Clayton always being friendly and available to have a chat, show us properties and consider our individual needs when viewing a property, Ryan who did viewings on our flat for us and got us sold asap!! And then Caitlyn, the one person who I can say sorted things out swiftly, was always on it, and got us through to exchange quite quickly! She went above and beyond and worked hard on the chain, even when that was not her job to do. Very friendly, approachable and transparent!A great team, would highly recommend them (and I already have!)
⭐⭐⭐⭐⭐I had the pleasure of working with Steve at Aspen Estate Agency ( Englefield Green ), and I cannot recommend him highly enough. From the very beginning, Steve was incredibly professional, knowledgeable, and attentive to our needs. He took the time to understand exactly what I was looking for and guided me through the entire process with patience.What truly sets Steve apart is his dedication and attention to detail. He was always available to answer my questions, provided honest advice, and went above and beyond to ensure everything went smoothly. Whether it was arranging viewings, negotiating offers, or handling the paperwork, Steve made the entire experience stress-free.Thanks to Steve's hard work and commitment, we have found the perfect property. If you're looking for a trustworthy and efficient estate agent, Steve is the one!
I have purchased a house through Aspen Estate Agents Ashford with ease and professionally. The Aspen team are very thorough and precise in their work. They handled my persistent questions regarding the buying process politely and with the knowledge to what i wanted to know. I am pleased with the Aspen team i worked with James and Clayton handled my work and helped me immensely in buying my new house. Many thanks Aspen Team.
I was a tenant of Aspen for 5 years. They’re quite responsive to emails and quite easy to communicate with regarding problems with the flat that were renting. Letting was quite straightforward and leaving the property was the same.
Great estate agent! They are very helpful with good comunication skills with your clients. Also they tells you everything you need to know without leaving any issues or doubts in the process. Great team work! Special thanks to Caitlyn, Ryan and Clayton as they really deserve 5 stars.
Aspen have been the friendliest and most helpful Estate Agents I think I have ever known. Right from the beginning of our tenancy 6 years ago, through to the end back in May they have been the best. Special thanks goes to Tara Brown who has been so supportive through a worrying time when our landlords decided to sell. I can't thank Tara enough for her kindness, guidance, expert knowledge and help. I would highly recommend using Aspen for all estate agent needs.
Team Aspen are great to deal with, they are very helpful, The team is very entusiastic, professional, and have vast industry knowledge.I bought my house throuhg them three years ago and selling it withh them now, they are working with me as a team and understand my requirements very well.I would like to say special thanks for Alex, Clayton, Ryan, Catlin, and Jess who have been such a great support!
Really great, helpful experience with Aspen who were communicative and so kind and helpful through the whole process.
I would just like to give praise where its due Tara from your Ashford branch i dont know her surname but she has been amazing for me. During my time of tenancy with Aspen had a few things to deal with regarding an awkward landlord but with Tara ‘s help it has all been resolved Tara is a great asset to your company very professional polite and helpful just wanted to say thank you much appriciate everything thats she’s doneBen steele
My place was put on the market in March and just over 2 weeks it was sold, Clayton did a fantastic job and really mades it's less stressful. Clayton kept me up to date with information. Thankyou Clayton for everything.
Excellent service from start to finish. Highly recommend Aspen & would use again. Very professional, knowledgeable & friendly team.
Clayton was so helpful at every stage of the sales process. As first time buyers, he made sure we understood everything that was going on and knew exactly what needed to be done. Would recommend him every single time!
Such a good experience with Aspen in Ashford. Alex provided the highest of 3 valuations and was confident he could get the full asking price, and did in less than a week! He was knowledgeable and helpful throughout. Clayton (who helped us sell our old house 10yrs ago!) was brilliant throughout our purchase and sale - approachable, happy to help with all questions and keep us really well updated (which is so important during a stressful time)
As a First time buyer, Clayton from Aspen Estate Agents was very helpful. He showed us the property and kept in contact and guided us through the whole process till the completion. They have a very nice team where they can help you with your Mortgage or solicitors or both. Its a one stop shop. 100% recommended.
We sold our house through Aspen and also brought our next home through Aspen.Alex and Clayton couldn’t have been more helpful and nothing was too much effort! Brilliant service and couldn’t recommend enough
Highly recommend Aspen, Clayton was our agent and nothing was too much for him, was so helpful and always on hand to help with any questions we had all the way to the end of the purchase of our property. Great communication!
AVOID AVOID AVOID. Listed our property for sale with Alex who sold us the dream, promised us so many things, and his valuation was considerably higher than the other local agents, we should have realised it was all too good to be true. He was our best mate up until the point we signed the contract, went from non stopping calling us, to never being heard from again. We had to call the office over and over to get hold of anyone, little did we know they have a very small sales team of 2 or 3 people, when we finally got through and asked why we had little to no viewings, we were told we had pushed the price too high and should be more realistic, after being told originally we would have no problem getting the price they had valued it at! Absolute joke of a company, if you are selling your property do not believe a word of their lies, it’s all a well rehearsed sales pitch to get you to sign with them, you are then left full of regrets wishing you had listened to the other agents who were being truthful with you from the start. If you have any sense STAY AWAY!!!
We found Aspen Estate agents to be so very helpful with every aspect of selling our house. Clayton was always proactive throughout the selling process, he understood our concerns & dealt with issues promptly & with care. Would highly recommend Aspen estate agents, Ashford.
Highly recommend Aspen Residential in Ashford, Surrey! Charlotte, Clayton, and James provided exceptional support throughout the sale of our property. Coordinating numerous viewings, email exchanges, and phone calls between their client and our onward chain, must have been challenging, but they handled it all with professionalism and efficiency. Great service overall and highly recommended!
First of all I like to thank all the team members here is Aspen who are just a wonderful people they all guide me during my process of buying the property and make it so easy.Whenever I need any advice Clayton was always there to answer any questions and clear my doubt,I would highly recommend Aspen and I am also using them to manage my house and I am sure I am in the safe hand,once again thank you for your wonderful service
First time finding a property to rent for me and my friends (uni students), Aspen helped make it a very seamless experience! They were always ready to answer any questions and made the process very easy to navigate. Izzy was particularly helpful and the reason why we have a nice place ready for us for this year! Thank you!
There was good communication throughout with Izzy, and was never afraid to answer any questions.
Great service and great team. Clayton was always there to answer any questions and walk us through the process. We are over the moon with the service we received.
Izzy Blatch was superb!! so lovely and helped us find what we really needed in our house!
Aspen know how to get the job done. Izzy Blatch consistently delivers the information we need on time and in style. Will definitely be recommending Aspen to any of my family and friends in the future!
Our agent Izzy has been absolutely wonderful and very accommodating. My housemates and I are university students and there was complete communication and clarification when any of us had questions or concerns.
My process of finding my accommodation as a student was very simple and explained wonderfully to me by Izzy Blatch 🙂 Big thanks to her, would highly recommend!!
They made the process very quick and easy which is great for students! They are an extremely friendly team and would 100% recommend!
The estates agents were amazing!! We were slightly confused looking for a Uni house and they answered all our queries effectively and really well. They were amazing!!
Izzy was great to work with! She had a keen eye for detail and helped us find the perfect home in no time. Her communication was excellent, always keeping us in the loop. We felt well taken care of throughout the entire process.
Clayton was a superb estate agent, so approacheable and very efficient in responding to any of my queries,from the day he showed me the property in Ashford up to the completion stage. I recommend him and the whole Aspen team to anyone looking for property! Being a first time buyer, I had an amazing experience, no stress at all!
Would highly recommend Aspen Ashford, especially Clayton Fairman who was our consultant. He gave such great advice, allowed us to view our property whenever we wanted, nothing was too much trouble. With his long industry experience and great local knowledge, I wouldn’t use anyone else.
A friendly and professional service. I recommend Aspen for their Lettings service.
Excellent, friendly service from Chris and Michaela, particularly, who took a great deal of effort to see the purchase through to a happy conclusion. The atmosphere in the office was wonderful, and Clayton and Charlotte took the time to talk to me, to smile and be friendly even though they were not directly concerned with the sale.Thank you, Ashford Aspen: I appreciate your help and highly professional service, greatly.
Aspens sold my house within 2 weeks of them putting it up for sale in a depressed market. They acted with integrity from start to finish without some of the false sales 'patter' you expect from some estate agencies who just want to get the business at any cost. They advised on a realistic selling price and managed the selling process with absolute integrity through to exchange of contracts removing the stress from the process as much as could have been expected. Their communication was first class throughout the chain and their local market knowledge is first class. I would recommend Aspens to anyone wishing to sell their property in todays market.
I cannot express enough the outstanding service I received from Aspen Residential. Clayton, Chris and the team were fantastic. I moved over to Aspen from another estate agent and it was the best thing I ever did. The communication and care that I received was second to none. Constantly in contact; keeping me in the loop with progress; nothing was too much trouble. There was a bit of a tricky situation towards the end of my house sale (absolutely nothing to do with Aspen) and they stepped right up and looked after me. An absolutely excellent service. I cannot rate Aspen highly enough! Thank you for looking after me and putting me as the customer first, and for the smooth selling sale of my house. You are the best!
Had a few problems with solicitors and estate agents further up the chain, but Clayton at Aspen handled it all really well and kept the whole chain together and talking to each other. Would recommend
Clayton Fairman from Aspen , was very helpful during the purchase of my new home. Excellent service from Aspen estate agents from the beginning to end. I would highly recommend them to anyone looking to buy a new home.
I recently sold & bought through Aspens, and can't recommend them enough. We were very lucky to deal with Clayton, who was friendly yet professional and instantly put us at ease about the process.We had some issues with our purchase (Through no fault of Aspens) but Clayton and the team couldn't have been more helpful. Making endless calls to all involved and chasing up the relevant people, communicating with me every step of the way.I would thoroughly recommend Aspens and will definitely be using them again in the future!
Massive thank you to Clayton and the team at Aspen, they went above and beyond to help us with our sale & purchase.A very supportive team and would recommend to anybody.Thank you Aspen
I have been very happy with the service received from Clayton at Aspen. I was kept updated throughout the sales process. I was notified of all viewings and of subsequent offers. When the initial sale fell through Aspen arranged new viewings promptly and a new sale was agreed within a week.
Friendly and professional service. We have received great service from Tara. Thank you. We would highly recommend Aspen Ashford
Aspen Residential service is fantastic, especially Mr. Fairman. We value your support. You support us throughout the entire process and made this happen today.If anyone is looking for sweet home then Mr Fairman is the ideal person to contact. He is excellent at taking ownership of his action and reassuring the client. He never disappoint and highly passionate about his profession.
The team at Aspen was very helpful throughout my tenancy. Great team to work with. Thank you.
Great friendly service from Clayton at Aspen of Ashford. Sale has gone through smoothly. Always keeping us updated throughout the sale. Would highly recommend Aspens. Thank you for all your help.
Aspen residential services gave a really excellent and professional assistance when selling my property and buying my new property.Could not be any happier.Good job done.
This was the first time I have sold a house. Claton and the rest of the team handled all the details and arranged a solicitor for me and the sale went forward without a hitch I have no hesitation in giving them full marks. Jack Grayer
Clayton was fantastic in keeping us informed when buying a property with him. It wasn't the easiest chain to progress with but he kept on top of it very well. Would happily recommend and if we sell while he's still working Aspen will be first on our list to talk to about it
Just to update my review of 2 years ago. I’m still using Aspens to let my property. Cameron took care of finding new tenants for me and Tara organises and sorts everything. They do a really professional job and I’m delighted to leave things in their very capable hands.I have used Aspens to let my maisonette in Ashford Middlesex for quite a few years. I have always found them to be helpful, friendly and professional. If there have been any issues with the tenants Aspens have got onto it immediately. I would recommend their service to anyone thinking of letting a property.Just to add the tenant that had been in the premises left recently. I cannot say how brilliant Aspens were in the whole process of updating, compliance, redecorating and finding a new tenant. A massive thank you for all your help.
Clayton and the team at Aspen were amazing throughout. They secured us a sensible buyer, kept us updated regularly, spoke with our buyer, estate agents and solicitors within our chain to keep us reassured all was running smoothly. If you're looking to sell your home, I'd highly recommend getting in touch with Clayton. Best, Josh
I can't recommend Aspens enough. I knew several years ago I wanted to sell and that they were the firm to go through when the time finally came. They are honest, down to earth, and supportive throughout. James was an absolute star during my will I sell, stay or rent phase. When I finally came to sell this year I knew that they were the only agent in town for me. James was right off the starter block. Came around to assess and discuss again, got it listed quickly and got his top colleague Clayton on it to get the sale going. I knew then that I had chosen the right firm. Clayton moved mountains to get viewings in and generate interest. He got me the right people to buy the property within only 2 weeks of viewings. He has always gone out of his way to keep me posted and the potential and actual buyers posted on the progress and with his straight talking, honest, friendly and thorough approach and 37 years of industry knowledge he is more than a safe pair of hands. Throughout nothing was too much trouble. I picked up the phone with questions about mine and onwards viewings and he was there to support. I know he takes great pride in his personal touch with his clients and those looking to buy. Taking care to build relationships and understand requirements. I can't thank the team enough. From starting off a few years back with James to selling through Clayton.If you value honest, straight forward and thorough sales or letting agents and want experienced agents who know the pitfalls and manage these out early on then there is only one agent in town. Don't hesitate to call James or Clayton at Aspens. They're the best.
Amazing friendly proactive and professional service from Clayton Rob and Chris .The experience I've received from Aspen is I would confidently recommend them to look after your needs when buying and selling .I met Clayton at the Ashford office to discuss selling my mother in laws house in Hanworth . My impression was that he was very knowledgeable about the area and reassured me that he would be able to sell the property quickly . This was great news as we had already found a new property for her.Within 2 days we had 5 viewings with 3 offers .My ultimate respect for Aspens came when the first buyers pulled out after 2 weeks.Clayton is proactive and immediately reassured us that the property would be sold again quickly. 2 days later we had 4 more viewings and 2 offers .Each morning I had a phone call with updates .My overall impression of Aspens is that they really understand the stress of selling and buying properties puts on their clients and do their utmost to alleviate the pressures .My ultimate compliment is I will definitely be using Aspens to sell my property .Great service !
I was very impressed with Aspens estate agents in Ashford.Their hard work & positive attitude was very refreshing in this day & age. Especially Clayton Fairman who kept me fully informed throughout the whole selling process. Nothing was too much trouble for him.
As a first time buyer I wasn't sure about some of the processes needed to buy a property. Clayton was amazing, he was more than happy to guide me and answer any questions. Wouldn't hesitate to recommend them, thanks again.
After using another local Estate Agent without success we moved to Aspen.We were delighted with the service and professional approach we received from Aspen and would recommend using them to anyone .Our sale was not easy to handle but Aspen dealt with all the issues that were thrown up during the sale process ensuring that we were kept informed often on a daily basis.Thank you to Clayton and all the team at Aspen Residential Services for your hard work .
Clayton from Aspen Residential was superb. Allowed time when viewing properties, figured out what we were looking for pretty quickly. Throughout the process of the purchase kept parties up to date and applied logic and persistence where necessary to keep things moving along. A reassuring presence in what can be a very stressful time
I have been very happy with the Lettings service provided by Aspen. They deal with all of the "onboarding" process for a new Tenant which makes it much simpler for me ! All of the team members have a strong work ethic, but special thanks go to Tara Brown who takes ownership of any issues, makes sure they are resolved and keeps all parties informed on a timely basis 👍
We have just purchased our first property with Aspen Residential, the process was very stressful for us, as first time buyers, we didn’t know what to expect, but with a great help from Clayton Fairman, we have managed to successfully complete it.Mr Fairman reassured us through the process, kept us informed, helped us to find mortgage advisor and solicitor ( both of them very helpful).Thank you for your help and guidance Clayton.
Clayton has been such a great support walking us through the property purchase process every step of the way. He kept us well informed and handled every aspect of the sale very professionally. Excellent customer service and very reliable. Would highly recommend Aspen Team!
I would 100% recommend Aspen to sell your property. The valuation was spot on.They showed many people around our property & were professional, approachable and totally on the ball at all times.They recommended an amazing Solicitor who was more than super efficient.Clayton & Robert have showed Aspen to be of a very high standard of Estate agents and great Humans too.
The team at Aspen where both friendly and professional. Their advice proved to be invaluable, in terms of the price we should ask and how best to present our property to the market. Once we had secured a buyer we had weekly updates on progress until completion. Thank you James and Clayton.
I bought my house through Aspens. Clayton was extremely helpful through the whole process. Always available to help with any questions. Best estate agents I have used. I hope I won't be moving again but if I do need to in the future, I will use Aspens.
We have received great service from Clayton who works for Aspen .Right from the very start he was on the ball with us , he handled every aspect of the sale in a very professional way .He made it look easy even though for us it seemed very difficult.Well done Aspen we will recommend you'll to others in need of a house.ThanksANNA & AUBREY
Robert and the team looked after us following an unsuccessful time with another local agent. Aspen were professional from the start, acting with honesty and with excellent communication. Robert kept us up to date with viewings and feedback, as well as providing excellent recommendations for local solicitors. They couldn’t have been more accommodating.
Aspen have been fantastic from day 1. All members of staff encountered have been helpful, friendly and professional. A special mention to Clayton who now feels like a friend rather than an estate agent. He managed to sell my house on the first viewing and has since answered all my questions promptly and courteously. My husband and I would highly recommend Aspen.
Exceptional service from Aspen. From the first viewing to completing today in the quickest time ever. Clayton was so helpful, informative and efficient. He even put me in touch with a fantastic advisor who really made mortgages understandable and work for me. Between them both they have made the whole process simple and straight forward. They really worked hard and together to make this happen.I would highly recommend Aspen. All the staff were all so friendly and aware of what was going on. They were on the ball and were genuinely such lovely people. I am so happy I walked into your shop that day. You made buying a house so quick and easy. I have been kept updated daily throughout. (Something I would never have thought was true before)Thank you all, especially Clayton you made this all possible for us.
I have recently sold my property through Aspen, the team are great especially Robert who was so personable and empathetic all throughout the selling process of our house. He helped us secure a good price on our house and find good buyers which waited for us to find a place for over 7 months ! We cannot recommend you highly enough!
Mr Clayton was excellent to deal with. Very easy to get on with always on hand to answer any questions.He knows the local area like the back of his hand.He was professional at all times and wasn't "smarmy and slippery" like some other estate agents. He always communicated very promptly with all relevant information. He was always very professional, friendly and knowledgeable. Would highly recommend…..thanks for your dedicated work Aspen ashford team.
Used for our previous house move over 9 years ago, we went back to Aspen for our new move and weren't disappointed. All the team were very professional, yet personable with our "challenging" sale. Highly recommend Aspen Residential and Carla was first class with her communication, persistence and support! Thank you.
Clayton kept me informed on the sale of my parents' house and the buyer status throughout the transaction. He was easy to get hold of and was always quick to respond to queries. Fortunately there were no major delays with the sale but I am confident that Aspen's would have done their best to address problems if they had arisen.
What an amazing team, from the moment we met Robert he took care of our house sale. He kept us informed every step of the way.After meeting 4 estate agents, Aspen and Robert were the best choice. If we could give more stars we would, thank you.Trish & Steve
Aspen promised us a lot when I approached them and they more than delivered. Their expertise, reach and professionalism are outstanding and I would highly recommend them to manage your sale. I'd like to use this opportunity to thank them for their support and patience (with me). Great job, great team and a great sale! Thanks a million! Joe
Clayton is truly the best agent out there. 100% recommend. He cares, not about making the sale, but about you as a buyer, and make sure to keep you informed every step of the process. and always available to answer any questions you might have. I wish everyone could have an agent like him.
I am extremely happy with the level of service and care Aspen have provided as an estate agent. I dealt with Clayton, who was nothing short of amazing. I would highly recommend!
My 92 year old mum and myself, her daughter, could not have managed without the help of Aspen, in particular Clayton, who couldn't have cared more in making sure that we understood each process of the selling of mum's property and the buying of her new flat. We both feel that he went over and beyond his role as an estate agent and feel eternally grateful that we had him on our side with all the legal/paper work that is required. He kept us informed every step of the way and nothing was too much trouble. We would certainly recommend Aspen to anyone wishing to sell their property. Many thanks indeed.
***RECCOMENDED***We sold our house with Aspen at the start of 2022.Aspen are a smaller but very knowledgeable local estate agent who have a unique approach to how they deal with their clients. I found when comparing with other agents, I felt pressured and was being upsold items I clearly didn't need and quoted ridiculous prices as a result, however when Aspen came in they relaxed us immediately with explaining everything in detail so we understood what we was getting.When the house was on the market we was called by an agent and notified automatically by text when the booking was confirmed. An agent would always call us back the following day with feedback too.Once our sale was accepted we spent some time looking for another property which Aspen was very patient with and helped keep our buyer happy by updating, them by letting them where we was in our property search as it took a little longer than usual. That really took the pressure off to allow us time to focus on finding a home that we right for us.While we was waiting for surveys and legal tasks to go through Aspen was always there to hold our hand every step of the way. If we was unsure about some of the terminology or procedures Aspen would be happy to receive a call from us to go through it which really took a lot of the stress away from us.I cannot recommend Aspen highly enough. Especially Clayton who has been amazing to deal with from start to finish!
Can't thank Clayton enough for everything he did. We are completing soon and all arranged with him. Perfect service, completely open and up front about everything even when our side needed a kick as we were being slow. He was courteous throughout and explained exactly what we needed to do to keep the process moving.An all around gentleman from start to finish especially as this is our first home. He also facilitated talks between the owners and ourselves to organise measuring and helpful info.Look forward to collecting our keys soon and would recommend him and the team to anyone.Thanks again!
We did our research of estate agents in the area over a few months, Aspen were the most consistent with their valuation of the property but were also honest. We found that their price and length of contract was reasonable of 8 weeks. Due to strong communication skills and feedback visible to us we were able to sell the property within 3 weeks of listing. Since property sold and working to wards exchange and completion, Aspen have been very communicative and ensuring that all parties involved are on the same page. This has been excellent and proved to be valuable as without Aspen being so proactive we would ahve found more delays. It appears that between sale and completion we are looking at 6 months which is speedy despite a chain.Thank you so much
AMAZING 5 Star!!!I cannot stress enough how going with a reputable and supportive estate agent like Aspen is important to the buying process! This was my first purchase and it was all so new to me! Carla from Aspen really did go the extra mile to ensuring this was as much of an easy process for me as possible! She went far and beyond from arranging viewings on weekends/ evenings, (which was more than three times as I really wanted to make sure!) staying patient and understanding with me, to even supporting me throughout the whole exchange and completion process. Hopefully not soon, but when I do move on, I will definitely just call Carla and buy with her again!Another lovely touch was being able to call Aspen and if Carla was not in, being able to speak to any member of the team regarding my property. This shows to me as a customer that they are all up to date and on the ball with each other, working simultaneously, and just comes across as a caring supportive team!Thank you again so much!! I look forward to giving you guys a call when the works are all done to see the progress!Nichola 🙂
Excellent communication from the friendly and helpful staff - Had so much reassurance and help at every stage. Really went the extra mile for us and we could not have asked for a better service from Aspens.
Really helpful, reliable and always went the extra mile. It was a pleasure to deal with them and I'd definitely use them again.
Aspen and Carla have been excellent, selling our place in very difficult times.Always informing and advising along the way I would recommend highly.
We had a great experience working with Aspen and managed to complete our purchase within the timescales we had set. Many thanks to Carla in particular as she was very supportive throughout.
Cleyton has been great help when it came to selling us the house. The communication we had with was great and very professional.Would definitely recommend!!
I highly recommend Aspen they have been amazing with our property journey . Everything from viewings to the final contract signing has been on time and our agent Chris Cotton has been especially brilliant with any problems or queries .
I had previously let my property privately, however, this year I decide to let it through an agent. I initially spoke to several agents in the local area and Aspen was one that I shortlisted to meet at the property. Chris Cotton from Aspen was the only agent that produced evidence of successful lettings that he had managed that were similar to my property. This gave me the confidence in his valuation and ability to get the right rental income and tenants. I always felt that Aspen had my best interests at heart, and from instruction through to completion I was blown away by the service provided. Letting a property will always throw up challenges, however, any that arose were handled with the upmost professionalism and I was able to take on new tenants within two weeks. I would absolutely recommend Chris Cotton and the Aspen team.
I was having troubles getting a place due to my circumstances but aspen were very approachable and professional. I received lots of help and guidance from Chris, would highly recommend this agency. Myself and my daughter finally have a place to call home.
Great service throughout! Clayton was very professional and always on top of things that needed to be done to get the job done as smoothly as possible
Brilliant customer service and support for me as a first time buyer, I could not wish for better. Clayton is amazingly organised and detail oriented, very responsive and happy to help with all your first time buyer’s worries and questions. Aaaand here I am!! 🙂 Well Done!!!Miriam.B
Clayton was an amazing agent who supported me in the whole buying process. He kept me updated and informed every single week and when it came close to exchange and completion, Clayton was on the ball with chasing the seller/solicitors. I can't thank Clayton enough for all his help and will be seeking his/Aspen's help in the future 🙂
Tara has been absolutely brilliant throughout and has always responded to emails and calls quickly and in a professional manner. The move has been smooth and Tara has supported with any issues straight away and has provided updates promptly. When Tara is unavailable, her colleague Chris has been just as brilliant and has always followed up. Brilliant service and provided me with a superb experience with estate agents compared to the past! Aspen is a great company and have made us feel looked after as tenants.
As a first time buyer I looked at different properties from different agents but I fell in love with a property at Aspen sales and lettings.Clayton Fairman showed us around the property and we couldn’t have been more happy with his service.From the beginning to end of the process Clayton went above and beyond to help in any way he could and was always there to answer an questions or queries we had.His service was absolutely amazing he was so professional throughout the whole process.
Clayton was extremely professional, friendly and helpful.He was always prepared to get involved if the conveyancing process was getting a bit sticky.Clayton helped the process go through fairly smoothly that might have otherwise been quite stressful
Clayton was a pleasure to deal with from the start and made us feel completely at ease, which being our first property made the whole process so much nicer to go through.He was always on hand when needed and was very active in helping us retrieve information from solicitors etc.I really couldn't rate Clayton high enough, very very approachable from start to finish.Thank you for helping us on our first home journey!
Clayton was brilliant throughout the whole process of me purchasing my property. He continually kept me up to date on what was happening, was super friendly and helpful the whole way through! Cannot recommend Clayton and Aspen more, will definitely be using them again in the future!
Thank you Aspen! A great company to work with who kept their cool even when we didn't!. A truly professional service offered by a great and dedicated team. My thanks especially to Clayton who definitely moved heaven and earth to get us moved. Highly recommended to anyone looking to move / buy.
A very good experience, had a bit of a misunderstanding due to the neighbour in the process but aspen was very professional and sorted it out for me and made sure we grew an understanding. I have been renting for almost 5 months and it has been a very good experience and they have very good communication and are very helpful, hopefully the relationship continues because it's a good 1. Kudos to Keith Howard, Tara brown and Chris Cotton ... appreciate everything you guys have done ✔ ????
It's a great place to start with. Awesome staff. Me being a first time buyer it was a great experience compared to the other agencies.I am on my way to getting my first house thanks to Aspen
Been with Aspen for 7 years. All my concerns has been attended promptly. Thank you for the excellent quality of service. To All employee, especially to KEITH HOWARD, Thank you so much..
The best agency I have dealt with, always prompt friendly and professional service. Always willing to go the extra mile when such as in emergencies, being locked out ect.I thoroughly recommend them to anyone wanting to rent a property hassle free.
Outstanding service from start to finish. Felt supported the whole way through, will definitely be recommending to others. Cheers Clayton!
Having experienced two local agencies i can honestly say that they were quite different in every way. If you are looking for an agency to provide a courteous and professional manner every step of the way look no further than the people in Aspens. Thoroughly recommended.
I was a tenant within a property managed by Aspen Residential from Dec 2019 to May 2021. The property that I rented unfortunately had a number of issues due to age, but any issue which was raised was dealt with promptly by Aspens, namely Keith and Tara. Throughout the whole process of moving in, living at the property and moving out, Keith and Tara have been extremely professional and helpful in making sure issues were dealt with swiftly to ensure stress levels were kept low in an already stressful situation with the pandemic. I would highly recommend any tenants in the Ashford area, consider renting a property through Aspen's and you will be sure to get a fantastic service from Keith and Tara. Thank you both for everything you have done.
Had a wonderful experience in dealing with Aspen selling one of my properties and found them very professional. I wouldn't hesitate dealing with them again in the future. Thanks to the whole team at Aspen.
Very pleased with the quality of service from the lettings department at Aspen Residential. The team worked hard to find a suitable tenant and complete the formalities - I was kept fully informed throughout. I have no hesitation in recommending them to other landlords/landladies and will use them again when the need arises.
The letting agency is so professional and warm when dealing with prospective clients and home viewings - we had a wonderful encounter with the letting manager at Aspens lettings name Mr Keith Howard. He was very kind, patient and most importantly, professional at what he does, he has a level of sympathy for certain prospective clients but is very straight forward and up front as to what the terms are, what links to follow to complete referencing and so on. Everything was very comprehensive and efficiently laid out to complete. We cannot thank him, the landlord or the letting agency as a whole enough for their patience, acceptance of our application and assistance to make this all happen. Thank you Mr Keith; and to those who are home seekers or those looking to rent, you cannot find a better place than this letting agency.
I am currently in the process of renting a property through aspen residential.My experiences of estate agents has not been good in the past but was delighted to have a agent in “Keith Howard” who was as invested in moving me and getting me sorted as i was. The whole experience has been made so easy and would definitely recommend Aspen Residential and Keith to anyone considering renting.
I had the best experience with Aspen. After working with countless other estate agents I came across Keith who provided the highest quality service for me from start to finish. Viewings were quickly organised in-line with CV-19 guidelines and the presentation from Keith was immaculate. Within 6 days of viewing my property, I was picking up my new keys and moving in. This was the speediest process I have ever encountered when moving home and this was all down to the responsiveness of the Aspen team. I would highly recommend using Aspen to support you with local house searches as they made it the easiest and smoothest transition EVER. Thank you Aspen and Keith.
Keith and Chris at Aspen lettings have been fantastic. Always available to talk to, very friendly and cant do enough to help. They advised on the refurbishment of my property and had a tenant for me fully checked , all proper documentation, regulations followed etc within a couple of weeks. As an additional plus point Keith has an excellent singing voice!
Since the first call to book a viewing in, Keith and the Aspens team have been very professional in what they say and how they deliver their service. Keith has been a star throughout the process and I would highly recommend him and Aspens to anyone. Keep up the good work
I've worked with Sally on two moves now and she has been excellent both times. Clayton also did a fine job finding me a buyer. I highly recommend Aspen and would happily use them again if I hadn't moved out the area this time!
I recently sold my property with Aspen Residential and the service from start to finish was superb. I met with James who valued our property, took lovely photos, arranged lots of viewings and sold our house for more than we thought we would get. James listened to what we wanted in our agent and kept in contact right through to completion. I would definitely recommend Aspen Residential to anyone looking to sell their house in Ashford and Staines.
I was very pleased at the efforts that the team at Aspen made to sell my father’s home in Ashford. They kept me regularly updated and reassured me that they were working throughout the lockdown. The sale from start to finish took less time than I expected. Their high level of customer service means that I will thoroughly recommend them above other estate agents.
My experiences of Estate Agents in the past have been at best adequate and at worst horrific. Although I own another property, I had to move from the property quickly due to personal circumstances. Aspens sourced a rental property that was suitable, arranged an immediate viewing with no high pressure selling! Keith Howard, the Lettings Manager is the ultimate professional and ensured that he personally managed the whole process. It was seamless. I would recommend Aspen's to anyone, they have certainly changed my warped view of Estate Agents. If I sell the other property that I own later this year I will certainly ask Aspens to assist me in that process. Exceptional service from a Company with high standards and ethics.
I was house hunting that's when I spoke to Sally from Aspen Residential.She was very professional and patient, since we are first time buyer and had loads of questions and hesitations, Sally was always there to guide and help us through the house purchase.Finally we have bought the house I love and thanks to Sally and Aspen for helping through the process and making it so easy for us.Would highly recommend Sally and Aspen for the amazing service provided.
Aspen have been very honest and reliable, they have always returned all of my calls/emails very quickly. They have given me lots of reassurance, they have treated the sale of my property as if was the most important one on their books even though I know they have many more. I can't recommend them highly enough.
I’ve let my property with Aspen for several years. I’ve found then very conscientious and trustworthy. They offer a convenient personal service from their Ashford office and have always gone out of their way to meet my needs. They tent to find good tenants and offer good value. I would be very comfortable recommending Aspen to any new clients
I’ve known Keith Howard for a long time, he has helped me with letting/managing my flats. Both my husband and I are extremely impressed with his professionalism and proactive attitude.As a professional Keith came across as someone who knows the tricks of the trade and as a human being he is very courteous. Easy to talk to, good at listening to his clients, easily available, and at all times quick at returning our calls or to respond to our queries. Above all, Keith is someone who makes it a point to help you meet your purpose rather than just fulfilling his goals.I strongly recommend Keith Howard at Aspen Residential Services!
We had great service from James and especially Sally. Sally was very professional and very efficient. She responded very quickly to emails and helped us to get our 1st home. It took longer than expected but she did everything in her power to complete the sale.Sally helped us to achieve our dream and it wouldn’t of happened without her help and support. Aspens are brilliant and we would highly recommend them to anybody.
