07:39 26 Jul 22
What an amazing team, from the moment we met Robert he took care of our house sale. He kept us informed every step of the way.After meeting 4 estate agents, Aspen and Robert were the best choice. If we could give more stars we would, thank you.Trish & Steve
12:51 21 Jul 22
Aspen promised us a lot when I approached them and they more than delivered. Their expertise, reach and professionalism are outstanding and I would highly recommend them to manage your sale. I'd like to use this opportunity to thank them for their support and patience (with me). Great job, great team and a great sale! Thanks a million! Joe
08:55 09 Jul 22
Clayton is truly the best agent out there. 100% recommend. He cares, not about making the sale, but about you as a buyer, and make sure to keep you informed every step of the process. and always available to answer any questions you might have. I wish everyone could have an agent like him.
17:31 05 Jul 22
I am extremely happy with the level of service and care Aspen have provided as an estate agent. I dealt with Clayton, who was nothing short of amazing. I would highly recommend!
16:54 01 Jul 22
My 92 year old mum and myself, her daughter, could not have managed without the help of Aspen, in particular Clayton, who couldn't have cared more in making sure that we understood each process of the selling of mum's property and the buying of her new flat. We both feel that he went over and beyond his role as an estate agent and feel eternally grateful that we had him on our side with all the legal/paper work that is required. He kept us informed every step of the way and nothing was too much trouble. We would certainly recommend Aspen to anyone wishing to sell their property. Many thanks indeed.
10:47 01 Jul 22
***RECCOMENDED***We sold our house with Aspen at the start of 2022.Aspen are a smaller but very knowledgeable local estate agent who have a unique approach to how they deal with their clients. I found when comparing with other agents, I felt pressured and was being upsold items I clearly didn't need and quoted ridiculous prices as a result, however when Aspen came in they relaxed us immediately with explaining everything in detail so we understood what we was getting.When the house was on the market we was called by an agent and notified automatically by text when the booking was confirmed. An agent would always call us back the following day with feedback too.Once our sale was accepted we spent some time looking for another property which Aspen was very patient with and helped keep our buyer happy by updating, them by letting them where we was in our property search as it took a little longer than usual. That really took the pressure off to allow us time to focus on finding a home that we right for us.While we was waiting for surveys and legal tasks to go through Aspen was always there to hold our hand every step of the way. If we was unsure about some of the terminology or procedures Aspen would be happy to receive a call from us to go through it which really took a lot of the stress away from us.I cannot recommend Aspen highly enough. Especially Clayton who has been amazing to deal with from start to finish!
17:44 09 Jun 22
Can't thank Clayton enough for everything he did. We are completing soon and all arranged with him. Perfect service, completely open and up front about everything even when our side needed a kick as we were being slow. He was courteous throughout and explained exactly what we needed to do to keep the process moving.An all around gentleman from start to finish especially as this is our first home. He also facilitated talks between the owners and ourselves to organise measuring and helpful info.Look forward to collecting our keys soon and would recommend him and the team to anyone.Thanks again!
Blind Girl 101
12:31 17 May 22
We did our research of estate agents in the area over a few months, Aspen were the most consistent with their valuation of the property but were also honest. We found that their price and length of contract was reasonable of 8 weeks. Due to strong communication skills and feedback visible to us we were able to sell the property within 3 weeks of listing. Since property sold and working to wards exchange and completion, Aspen have been very communicative and ensuring that all parties involved are on the same page. This has been excellent and proved to be valuable as without Aspen being so proactive we would ahve found more delays. It appears that between sale and completion we are looking at 6 months which is speedy despite a chain.Thank you so much
15:14 27 Apr 22
AMAZING 5 Star!!!I cannot stress enough how going with a reputable and supportive estate agent like Aspen is important to the buying process! This was my first purchase and it was all so new to me! Carla from Aspen really did go the extra mile to ensuring this was as much of an easy process for me as possible! She went far and beyond from arranging viewings on weekends/ evenings, (which was more than three times as I really wanted to make sure!) staying patient and understanding with me, to even supporting me throughout the whole exchange and completion process. Hopefully not soon, but when I do move on, I will definitely just call Carla and buy with her again!Another lovely touch was being able to call Aspen and if Carla was not in, being able to speak to any member of the team regarding my property. This shows to me as a customer that they are all up to date and on the ball with each other, working simultaneously, and just comes across as a caring supportive team!Thank you again so much!! I look forward to giving you guys a call when the works are all done to see the progress!Nichola 🙂
10:35 22 Apr 22
Excellent communication from the friendly and helpful staff - Had so much reassurance and help at every stage. Really went the extra mile for us and we could not have asked for a better service from Aspens.
20:10 31 Mar 22
Really helpful, reliable and always went the extra mile. It was a pleasure to deal with them and I'd definitely use them again.
14:58 29 Mar 22
Aspen and Carla have been excellent, selling our place in very difficult times.Always informing and advising along the way I would recommend highly.
10:04 25 Feb 22
We had a great experience working with Aspen and managed to complete our purchase within the timescales we had set. Many thanks to Carla in particular as she was very supportive throughout.
22:30 22 Feb 22
Cleyton has been great help when it came to selling us the house. The communication we had with was great and very professional.Would definitely recommend!!
22:55 17 Feb 22
Aspen Residential has a highly professional team that is capable resolving any unpredictable complications and situations with our house sale.Thank you to James, Clayton and Karla for your hard work.Huge thank you to Clayton for your reassurance in difficult situations and always keeping your word, such a real gentleman.I would highly recommend Aspen Residential.
14:50 09 Feb 22
The Aspen team is very professional and helpful. Chris thoroughly explained everything what happens when renting out your property; and he also answered all our questions patiently. The whole process was smooth and his team was very helpful in making sure that everything is ready before the tenant moves in. Easy communication and excellent service.
17:27 07 Feb 22
I highly recommend Aspen they have been amazing with our property journey . Everything from viewings to the final contract signing has been on time and our agent Chris Cotton has been especially brilliant with any problems or queries .
17:35 23 Dec 21
I had previously let my property privately, however, this year I decide to let it through an agent. I initially spoke to several agents in the local area and Aspen was one that I shortlisted to meet at the property. Chris Cotton from Aspen was the only agent that produced evidence of successful lettings that he had managed that were similar to my property. This gave me the confidence in his valuation and ability to get the right rental income and tenants. I always felt that Aspen had my best interests at heart, and from instruction through to completion I was blown away by the service provided. Letting a property will always throw up challenges, however, any that arose were handled with the upmost professionalism and I was able to take on new tenants within two weeks. I would absolutely recommend Chris Cotton and the Aspen team.
14:15 23 Dec 21
I was having troubles getting a place due to my circumstances but aspen were very approachable and professional. I received lots of help and guidance from Chris, would highly recommend this agency. Myself and my daughter finally have a place to call home.
11:57 15 Dec 21
Great service throughout! Clayton was very professional and always on top of things that needed to be done to get the job done as smoothly as possible
21:11 30 Nov 21
Brilliant customer service and support for me as a first time buyer, I could not wish for better. Clayton is amazingly organised and detail oriented, very responsive and happy to help with all your first time buyer’s worries and questions. Aaaand here I am!! 🙂 Well Done!!!Miriam.B
12:07 30 Nov 21
Clayton was an amazing agent who supported me in the whole buying process. He kept me updated and informed every single week and when it came close to exchange and completion, Clayton was on the ball with chasing the seller/solicitors. I can't thank Clayton enough for all his help and will be seeking his/Aspen's help in the future 🙂
11:55 02 Nov 21
Tara has been absolutely brilliant throughout and has always responded to emails and calls quickly and in a professional manner. The move has been smooth and Tara has supported with any issues straight away and has provided updates promptly. When Tara is unavailable, her colleague Chris has been just as brilliant and has always followed up. Brilliant service and provided me with a superb experience with estate agents compared to the past! Aspen is a great company and have made us feel looked after as tenants.
09:01 19 Oct 21
As a first time buyer I looked at different properties from different agents but I fell in love with a property at Aspen sales and lettings.Clayton Fairman showed us around the property and we couldn’t have been more happy with his service.From the beginning to end of the process Clayton went above and beyond to help in any way he could and was always there to answer an questions or queries we had.His service was absolutely amazing he was so professional throughout the whole process.
00:40 25 Sep 21
Clayton was extremely professional, friendly and helpful.He was always prepared to get involved if the conveyancing process was getting a bit sticky.Clayton helped the process go through fairly smoothly that might have otherwise been quite stressful
11:42 21 Sep 21
Clayton was a pleasure to deal with from the start and made us feel completely at ease, which being our first property made the whole process so much nicer to go through.He was always on hand when needed and was very active in helping us retrieve information from solicitors etc.I really couldn't rate Clayton high enough, very very approachable from start to finish.Thank you for helping us on our first home journey!
11:35 07 Sep 21
Clayton was brilliant throughout the whole process of me purchasing my property. He continually kept me up to date on what was happening, was super friendly and helpful the whole way through! Cannot recommend Clayton and Aspen more, will definitely be using them again in the future!
09:52 10 Aug 21
Thank you Aspen! A great company to work with who kept their cool even when we didn't!. A truly professional service offered by a great and dedicated team. My thanks especially to Clayton who definitely moved heaven and earth to get us moved. Highly recommended to anyone looking to move / buy.
12:56 08 Aug 21
A very good experience, had a bit of a misunderstanding due to the neighbour in the process but aspen was very professional and sorted it out for me and made sure we grew an understanding. I have been renting for almost 5 months and it has been a very good experience and they have very good communication and are very helpful, hopefully the relationship continues because it's a good 1. Kudos to Keith Howard, Tara brown and Chris Cotton ... appreciate everything you guys have done ✔ ????
15:16 23 Jul 21
It's a great place to start with. Awesome staff. Me being a first time buyer it was a great experience compared to the other agencies.I am on my way to getting my first house thanks to Aspen
10:51 16 Jul 21
Been with Aspen for 7 years. All my concerns has been attended promptly. Thank you for the excellent quality of service. To All employee, especially to KEITH HOWARD, Thank you so much..
10:05 16 Jul 21
The best agency I have dealt with, always prompt friendly and professional service. Always willing to go the extra mile when such as in emergencies, being locked out ect.I thoroughly recommend them to anyone wanting to rent a property hassle free.
22:16 28 Jun 21
Outstanding service from start to finish. Felt supported the whole way through, will definitely be recommending to others. Cheers Clayton!
13:04 11 Jun 21
Having experienced two local agencies i can honestly say that they were quite different in every way. If you are looking for an agency to provide a courteous and professional manner every step of the way look no further than the people in Aspens. Thoroughly recommended.
10:59 28 May 21
I was a tenant within a property managed by Aspen Residential from Dec 2019 to May 2021. The property that I rented unfortunately had a number of issues due to age, but any issue which was raised was dealt with promptly by Aspens, namely Keith and Tara. Throughout the whole process of moving in, living at the property and moving out, Keith and Tara have been extremely professional and helpful in making sure issues were dealt with swiftly to ensure stress levels were kept low in an already stressful situation with the pandemic. I would highly recommend any tenants in the Ashford area, consider renting a property through Aspen's and you will be sure to get a fantastic service from Keith and Tara. Thank you both for everything you have done.
09:43 27 May 21
Had a wonderful experience in dealing with Aspen selling one of my properties and found them very professional. I wouldn't hesitate dealing with them again in the future. Thanks to the whole team at Aspen.
12:31 24 May 21
Very pleased with the quality of service from the lettings department at Aspen Residential. The team worked hard to find a suitable tenant and complete the formalities - I was kept fully informed throughout. I have no hesitation in recommending them to other landlords/landladies and will use them again when the need arises.
14:07 09 Apr 21
The letting agency is so professional and warm when dealing with prospective clients and home viewings - we had a wonderful encounter with the letting manager at Aspens lettings name Mr Keith Howard. He was very kind, patient and most importantly, professional at what he does, he has a level of sympathy for certain prospective clients but is very straight forward and up front as to what the terms are, what links to follow to complete referencing and so on. Everything was very comprehensive and efficiently laid out to complete. We cannot thank him, the landlord or the letting agency as a whole enough for their patience, acceptance of our application and assistance to make this all happen. Thank you Mr Keith; and to those who are home seekers or those looking to rent, you cannot find a better place than this letting agency.
16:46 08 Mar 21
I am currently in the process of renting a property through aspen residential.My experiences of estate agents has not been good in the past but was delighted to have a agent in “Keith Howard” who was as invested in moving me and getting me sorted as i was. The whole experience has been made so easy and would definitely recommend Aspen Residential and Keith to anyone considering renting.
09:04 05 Mar 21
I had the best experience with Aspen. After working with countless other estate agents I came across Keith who provided the highest quality service for me from start to finish. Viewings were quickly organised in-line with CV-19 guidelines and the presentation from Keith was immaculate. Within 6 days of viewing my property, I was picking up my new keys and moving in. This was the speediest process I have ever encountered when moving home and this was all down to the responsiveness of the Aspen team. I would highly recommend using Aspen to support you with local house searches as they made it the easiest and smoothest transition EVER. Thank you Aspen and Keith.
17:20 02 Mar 21
Keith and Chris at Aspen lettings have been fantastic. Always available to talk to, very friendly and cant do enough to help. They advised on the refurbishment of my property and had a tenant for me fully checked , all proper documentation, regulations followed etc within a couple of weeks. As an additional plus point Keith has an excellent singing voice!
10:32 26 Feb 21
Since the first call to book a viewing in, Keith and the Aspens team have been very professional in what they say and how they deliver their service. Keith has been a star throughout the process and I would highly recommend him and Aspens to anyone. Keep up the good work
09:33 15 Feb 21
I've worked with Sally on two moves now and she has been excellent both times. Clayton also did a fine job finding me a buyer. I highly recommend Aspen and would happily use them again if I hadn't moved out the area this time!
21:26 26 Jan 21
I recently sold my property with Aspen Residential and the service from start to finish was superb. I met with James who valued our property, took lovely photos, arranged lots of viewings and sold our house for more than we thought we would get. James listened to what we wanted in our agent and kept in contact right through to completion. I would definitely recommend Aspen Residential to anyone looking to sell their house in Ashford and Staines.
13:05 26 Jan 21
I was very pleased at the efforts that the team at Aspen made to sell my father’s home in Ashford. They kept me regularly updated and reassured me that they were working throughout the lockdown. The sale from start to finish took less time than I expected. Their high level of customer service means that I will thoroughly recommend them above other estate agents.
10:53 25 Jan 21
My experiences of Estate Agents in the past have been at best adequate and at worst horrific. Although I own another property, I had to move from the property quickly due to personal circumstances. Aspens sourced a rental property that was suitable, arranged an immediate viewing with no high pressure selling! Keith Howard, the Lettings Manager is the ultimate professional and ensured that he personally managed the whole process. It was seamless. I would recommend Aspen's to anyone, they have certainly changed my warped view of Estate Agents. If I sell the other property that I own later this year I will certainly ask Aspens to assist me in that process. Exceptional service from a Company with high standards and ethics.
15:15 04 Dec 20
I was house hunting that's when I spoke to Sally from Aspen Residential.She was very professional and patient, since we are first time buyer and had loads of questions and hesitations, Sally was always there to guide and help us through the house purchase.Finally we have bought the house I love and thanks to Sally and Aspen for helping through the process and making it so easy for us.Would highly recommend Sally and Aspen for the amazing service provided.
09:05 15 Nov 20
Aspen have been very honest and reliable, they have always returned all of my calls/emails very quickly. They have given me lots of reassurance, they have treated the sale of my property as if was the most important one on their books even though I know they have many more. I can't recommend them highly enough.
11:33 31 Oct 20
I’ve let my property with Aspen for several years. I’ve found then very conscientious and trustworthy. They offer a convenient personal service from their Ashford office and have always gone out of their way to meet my needs. They tent to find good tenants and offer good value. I would be very comfortable recommending Aspen to any new clients
10:42 30 Oct 20
I’ve known Keith Howard for a long time, he has helped me with letting/managing my flats. Both my husband and I are extremely impressed with his professionalism and proactive attitude.As a professional Keith came across as someone who knows the tricks of the trade and as a human being he is very courteous. Easy to talk to, good at listening to his clients, easily available, and at all times quick at returning our calls or to respond to our queries. Above all, Keith is someone who makes it a point to help you meet your purpose rather than just fulfilling his goals.I strongly recommend Keith Howard at Aspen Residential Services!
17:38 15 Sep 20
We had great service from James and especially Sally. Sally was very professional and very efficient. She responded very quickly to emails and helped us to get our 1st home. It took longer than expected but she did everything in her power to complete the sale.Sally helped us to achieve our dream and it wouldn’t of happened without her help and support. Aspens are brilliant and we would highly recommend them to anybody.